Warwick Hospital

Warwick Hospital 2023-11-20 Person 5 5 0

All staff looked after my Dad amazingly, he was treated very quickly and i felt he was in safe hands. They were also very supportive of my very worried Mum. Thank you so much everyone!

There was not anything that could have been improved.

Warwick Hospital 2023-11-13 Person 2 5 0

Was told via phonecall that I had an appointment at 0915. Duely arrived, 18month old daughter in tow, to be told by the receptionist that their 0915 patient had arrived. It turned out that whilst a member of staff had called me about the appointment and noted it in the system, the appointment hadn't been booked. The more concerning aspect to this oversight was the way the receptionist treated me and made me feel like this was my fault and that the inconvenience was actually all the units and I should be more accommodating by waiting half an hour and "to go buy myself a coffee". If found this attitude to be highly disrespectful and the lack of sympathy or remorse shown quite staggering and certainly totally at odds with what I'd consider good service to be. Once seen, the midwife was wonderful and a much better example of the service I expect. It's a pity they were let down by their receptionist colleague.

Have your receptionist staff better embody the standard of service your other staff do.

Warwick Hospital 2023-11-10 Person 1 5 0

I brought my daughter in (2 weeks old) due to short breath, temperature, fever, congestion etc... we arrived at 9pm, its 2am and we still haven't been seen. I find it unacceptable that a 2 week old child has been given such a lack of attention at such an early age. After a shocking birth experience with the NHS only 2 weeks ago, I have completely lost faith in the NHS service for myself and my child. Disappointed, angry and upset.

Everything. Communication Staff

Warwick Hospital 2023-11-08 Person 5 5 0

Brilliant and caring thank you. Everyone was really kind and ensured excellent communication. Thank you!

Nothing all excellent

Warwick Hospital 2023-10-30 Person 5 5 0

Everything was brilliant, from care to communication to parental support. We weren't made to feel a nuisance at any time and all staff we crossed paths with smiled and introduced themselves. Gold stars all round.

Nothing.

Warwick Hospital 2023-10-28 Person 5 5 0

Big shout out to Dr Tom Kenney in A&E. He was really great when our son broke his leg. He interacted really nicely with him (and us) and was very caring, professional and compassionate. He was thorough with his assessment and arranged the necessary investigations. He also got input from the orthopaedic team to review the X-ray. He kept us in the loop the whole time and arranged the necessary treatment and follow up with fracture clinic. He made the experience as pleasant as it could be for our son so thank you for everything you did. The nurse and HCA who put his leg in plaster were also patient and great with him and put at ease through the procedure.

Warwick Hospital 2023-10-25 Person 5 5 0

Very friendly staff we felt very looked after

Nothing

Warwick Hospital 2023-10-23 Person 5 5 0

Having been referred to the hospital by my GP, I was given an outpatient appointment in the gynae clinic in less than a week where I was seen and given an ultrasound. I was then refered to the colposcopy and received an appointment through in two days time for the procedure ( thank you to the lovely Jo in bookings). All the staff I encountered were efficient and professional, and I was treated with kindness and good humour at all times. As an NHS nurse myself I can fully appreciate the pressures staff are facing and yet at no time did this impact on my treatment. Thank you all.

Warwick Hospital 2023-10-20 Person 5 5 0

My daughter don't let doctor/nurses touch her at all and when we seen Dr Raymond from Warwick my daughter liked him and let him examine her.

Nothing

Warwick Hospital 2023-10-17 Person 4 5 0

The team on both the maternity assessment unit and the swan ward were very caring and professional at all times. Nothing was too much trouble and I felt very well looked after and listened to. They were very supportive, reassuring and gave me fantastic care! I think the whole way the maternity services are run at Warwick hospital are very well thought out and established and it makes a huge difference when services are tan so well to the patient experience. I am yet to give birth to my baby, but my recent experience of their care and attention has really comforted me for the process going forward and I feel that they are always there for advice too! I would definitely recommend their services and the hospital for great patient care so thank you very much!

Slight maintenance upkeep as the blinds were broken in the side room.